Terms and Conditions of Service
Koily
Last Updated: April 23, 2026
Rizzard OÜ ("Rizzard", "we", "us", "our"), a private limited liability company registered in the Republic of Estonia (registry code: 17283924)), located at Narva mnt 5, 10117 Tallinn, Estonia, operates the Koily mobile application ("App") and the website at koily.app ("Website") (collectively, the "Service"). These Terms and Conditions of Service ("Terms") govern your access to and use of the Service.
By accessing or using any part of the Service, you represent that you have read, understood, and agree to be bound by these Terms, including any modifications posted in accordance with Section 28 (Updates). If you do not agree, you are not authorised to use the Service.
IMPORTANT NOTICES — PLEASE READ BEFORE USING THE SERVICE
(1) NOT A MEDICAL SERVICE. Koily is NOT a medical, health, therapy, treatment, diagnostic, or mental-health service. It is a wellness-entertainment and self-improvement app only. See Section 2.
(2) SAFETY AND CONTRAINDICATIONS. Hypnosis-style and deep-relaxation audio content is not suitable for everyone or every situation (e.g., while driving, for individuals with epilepsy or certain psychiatric conditions). See Section 3.
(3) AI-GENERATED CONTENT. Session content is produced by AI systems and may be inaccurate, incomplete, or unexpected. See Section 8.
(4) BINDING ARBITRATION AND LIABILITY LIMITS. These Terms include a mandatory individual-arbitration provision for disputes seeking monetary relief in certain circumstances (Section 23), and significant limitations on our liability (Section 16). These apply except where prohibited by mandatory consumer-protection law.
1. Description of the Service
Koily is a wellness-entertainment and self-improvement mobile application that delivers AI-generated audio visualisations, meditations, affirmations, and hypnosis-style sessions based on user-provided inputs. Some sessions are pre-generated and standardized. Other sessions – including personalised "future self" visualisations – are individually generated for each user using the goals, intentions, reflections, and preferences you provide.
The Service is intended as a productivity, self-improvement, relaxation, and entertainment tool only. It is NOT a medical, therapeutic, psychological, clinical, or healthcare service (see Section 2). Any language in the App, the Website, or marketing materials referring to concepts such as "rewiring," "self-doubt," "confidence," "focus," "calm," "stress," "identity," or "future self" is used in a non-clinical, motivational, and self-improvement sense only.
Rizzard may update, change, suspend, improve, or discontinue any aspect of the Service at any time, in its sole discretion, with or without notice, subject to applicable consumer-protection law.
2. NOT A MEDICAL, HEALTH, OR THERAPY SERVICE
This Section is fundamental to your use of the Service. Please read it in full.
2.1 What Koily IS NOT
Koily is NOT:
A medical device or "software as a medical device" under the EU Medical Devices Regulation (Regulation (EU) 2017/745), the U.S. Food, Drug, and Cosmetic Act, the UK Medicines and Medical Devices Act 2021, or any other applicable medical-device framework.
A therapy, psychotherapy, counselling, coaching, or mental-health service.
A diagnostic, treatment, cure, prevention, mitigation, or monitoring tool for any disease, disorder, condition, injury, or symptom, including without limitation: anxiety, depression, panic disorders, post-traumatic stress disorder, trauma, obsessive-compulsive disorder, eating disorders, substance-use disorders, addiction, insomnia, chronic pain, or any other physical, psychological, psychiatric, or behavioural condition.
A substitute for professional medical, psychiatric, psychological, or mental-health advice, diagnosis, or treatment.
A clinical hypnotherapy service or any form of hypnotherapy provided by a licensed or regulated professional.
A sleep aid, a medication, or any product intended to affect the structure or function of the human body.
2.2 What Koily IS
Koily is a general wellness, productivity, self-improvement, and entertainment application that uses AI to generate audio visualisation and relaxation content. It is intended for general personal enrichment, relaxation, motivation, and exploration – not for any clinical, medical, or therapeutic purpose.
2.3 Your Acknowledgement and Agreement
By using the Service, you acknowledge and agree that:
You will NOT use the Service to diagnose, treat, cure, prevent, manage, or monitor any medical, psychological, or mental-health condition.
You will NOT rely on the Service as a substitute for medical, psychiatric, psychological, or any other professional advice.
You will consult a qualified healthcare professional for any physical or mental-health concerns, symptoms, or conditions — before, during, and after using the Service.
If you are currently in mental-health treatment, taking psychiatric or psychoactive medication, or under the care of a healthcare professional, you will consult that professional before using the Service and inform them of your use if you decide to proceed.
You assume all responsibility and risk for decisions or actions you take based on your use of the Service.
2.4 Crisis and Emergency Situations
If you are experiencing a mental-health emergency, suicidal ideation, thoughts of self-harm, or any crisis, DO NOT use the Service. Contact emergency services in your country immediately (for example, 112 in the EU, 911 in the United States) or a crisis helpline such as Samaritans (116 123 in the UK and Ireland) or equivalent services in your country.
3. Safety and Suitability – Contraindications
Hypnosis-style, visualisation, meditation, and deep-relaxation audio content may not be appropriate for every person or every situation. You agree NOT to use the Service in the following circumstances:
While driving a vehicle, operating machinery, cycling, swimming, or doing anything else that requires your active attention or that could cause injury if your attention is diverted.
If you have a history of epilepsy, seizures, or any seizure-triggered or photo/audio-sensitive condition, unless and until you have consulted a qualified medical professional.
If you have been diagnosed with, or have a history of, psychotic disorders (including schizophrenia or schizoaffective disorder), severe dissociative disorders, bipolar disorder in an acute phase, or severe post-traumatic stress disorder, unless and until you have consulted a qualified medical or mental-health professional.
If you are under the influence of alcohol, drugs, or any substance that impairs cognitive function.
If you have any other medical, psychological, or psychiatric condition for which deep relaxation, guided imagery, or hypnosis-style content may be contraindicated, unless and until you have consulted a qualified professional.
3.1 General Safety Guidance
Listen to audio sessions in a safe, quiet, and comfortable environment where you are not required to remain alert. Stop the session immediately if you experience discomfort, distress, dizziness, nausea, or any adverse effect, and consult a qualified professional if symptoms persist. You are solely responsible for assessing your own suitability for the Service and for making informed choices about when and how to engage with session content.
4. Eligibility
To use the Service, you must:
Be at least 18 years old. Users under 18 are not permitted to register or use the Service. This age restriction exists due to the nature of hypnosis-style, visualisation, and self-improvement content.
Not be located in, or a resident of, any country subject to comprehensive U.S., EU, UK, or UN economic sanctions.
Not be listed on any applicable sanctions or restricted-party list (including, without limitation, the U.S. Treasury Department's Specially Designated Nationals and Blocked Persons List, the EU consolidated list of sanctions, and the UK HM Treasury Consolidated List).
Have the legal capacity to enter into a binding agreement.
Comply with these Terms and all applicable local, national, and international laws, including those in your jurisdiction of residence and use.
Rizzard reserves the right to suspend or terminate any account that violates this Section or these Terms.
5. Registration
To use the App, you must create an account via Sign in with Apple. You agree to:
Provide accurate, current, and complete information as requested (which may be anonymised via Apple's "Hide My Email" feature).
Maintain the confidentiality of your account credentials and not share them with others.
Promptly update your information to keep it accurate.
Be responsible for all activities under your account.
Notify Rizzard immediately at info@koily.app of any unauthorised use of your account or any other security breach.
Rizzard reserves the right to suspend or terminate your account if you provide false information, violate these Terms, or for other reasons at Rizzard's reasonable discretion (subject to applicable law).
6. App Functionality and User Content
6.1 Personalisation Based on Your Inputs
The App asks you to provide inputs to personalise the content you receive — for example, your goals, desired future identity, challenges or focus areas, onboarding answers, preferences, journal entries, and reflections. These inputs are used to tailor the content generated for you, including your "future self" visualisations and guided audio sessions.
Because the Service is designed to deliver a personalised experience that evolves over time, your inputs are retained for the lifetime of your account unless you delete them or your account. See our Privacy Policy (available at koily.app/privacy) for full details on data collection, processing, retention, and your rights.
6.2 AI-Generated Session Content
Your inputs are processed by AI systems, which currently include Anthropic's Claude and Google's Gemini, to generate session text and scripts. Audio is primarily synthesised by Google's Gemini, with ElevenLabs used as a fallback provider. Some scripts and audio are individually generated per user based on your inputs; others are pre-generated templates shared across users. The mix of personalised and pre-generated content, and the specific AI providers we use and their respective roles, may change from time to time as we improve the Service.
Generated session content (scripts and audio) is stored in your account so you can replay, review, and continue sessions over time. Generated content is made available to you for personal, non-commercial use within the App.
6.3 User Content and Responsibility
You are solely responsible for the content you submit. You represent and warrant that the content you submit:
Does not infringe any third-party rights, including copyrights, trademarks, trade secrets, rights of privacy, or rights of publicity.
Is not unlawful, defamatory, harassing, threatening, obscene, hateful, discriminatory, or otherwise objectionable.
Does not include other people's personal data without a lawful basis.
Does not include attempts to exploit, manipulate, or "jailbreak" AI systems to produce harmful, illegal, or otherwise prohibited output.
Does not include malicious code, exploits, or other harmful components.
We may — but are not obligated to — review, refuse to process, or remove content that violates these Terms, our AI providers' usage policies, or applicable law.
7. Subscriptions and In-App Purchases
Access to Koily's features requires a paid subscription. Available subscription options and pricing are displayed in the App and may include:
Weekly Subscription: Auto-renews weekly unless canceled.
Monthly Subscription: Auto-renews monthly unless canceled.
Yearly Subscription: Auto-renews annually unless canceled.
Lifetime (unlimited) Offer: One-time In-App Purchase that grants lifetime access to the App.
Rizzard may introduce, modify, or discontinue subscription options from time to time. The terms of any specific offer will be disclosed at the point of sale.
7.1 Automatic Renewal
Subscriptions auto-renew through your Apple App Store account at the then-current price unless cancelled at least 24 hours before the end of the current billing period. To cancel or change your subscription, manage your subscriptions in your Apple ID account settings. Deleting the App or your Koily account does not automatically cancel your subscription.
7.2 Payment Processing
All payments are processed through the Apple App Store, with paywall and entitlement support from Superwall (which does not store payment card details). You agree to comply with Apple's Media Services Terms and Conditions and Apple's payment policies. Rizzard is not responsible for payment disputes, refunds, or other matters handled by Apple.
7.3 Fees and Taxes
You agree to pay all fees and applicable taxes associated with your subscription. Rizzard may revise pricing from time to time; changes apply to renewals occurring after the change is communicated. All payment information provided to Apple must be accurate and current. You are responsible for any charges incurred through your Apple ID or payment method.
7.4 Refunds
Refunds are subject to Apple's refund policies. Rizzard does not process refunds directly but will cooperate with Apple as appropriate to resolve issues. For EU users, see Section 19 regarding withdrawal rights. For UK users, your statutory rights under the Consumer Rights Act 2015 are not affected.
8. AI-Generated Content — Disclaimers
AI-generated content is non-deterministic and may be inaccurate, incomplete, inappropriate, or otherwise unexpected.
You understand and agree that:
Session text and audio are generated by AI systems (currently Anthropic's Claude, Google's Gemini, and ElevenLabs) and are not individually reviewed by Rizzard before delivery.
AI-generated content is provided on an "as is" and "as available" basis for wellness-entertainment and self-improvement purposes only.
AI-generated content does not constitute professional advice of any kind, including medical, psychological, legal, financial, nutritional, or fitness advice.
AI-generated content may contain factual errors, unexpected interpretations of your inputs, content that does not match your preferences, or content that is out of character for the Service. If you receive content that you believe is inappropriate, you can adjust your inputs, skip or delete the session, and contact us at info@koily.app.
AI providers may change their models, capabilities, safety measures, or terms at any time, which may affect the content you receive.
Rizzard is not liable for any decisions, outcomes, emotional responses, reactions, or consequences resulting from your use of AI-generated content, to the maximum extent permitted by law.
9. Acceptable Use
You agree not to:
Use the Service for any unlawful purpose or in violation of any applicable law.
Submit content that is defamatory, abusive, harassing, obscene, hateful, infringing, or otherwise harmful.
Submit content designed to exploit, manipulate, or "jailbreak" AI systems to produce harmful, illegal, or otherwise prohibited output.
Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App, or attempt to extract, reconstruct, or otherwise obtain the weights, parameters, training data, or other proprietary aspects of any underlying AI model.
Use the Service to harass, threaten, defame, or harm others.
Use automated systems (bots, scrapers, crawlers) to access or interact with the Service, or otherwise interfere with the normal operation of the Service.
Circumvent, disable, or interfere with any access controls, usage limits, or security features.
Resell, redistribute, sublicense, or otherwise commercially exploit the Service or any content generated by it.
Use the Service in any way that harms Rizzard, our users, or third parties, or that damages or overloads our infrastructure or that of our processors.
10. Privacy and Data Protection
Your use of the Service is subject to our Privacy Policy, available at koily.app/privacy and within the App, which is incorporated by reference into these Terms. The Privacy Policy describes the categories of personal data we collect, how we use and share it, the lawful bases for processing, your rights, and applicable safeguards for international transfers.
11. Third-Party Services
The Service integrates with third-party services. You acknowledge and agree that Rizzard is not responsible for the operation, availability, security, terms, or privacy practices of these services. Your use of them is subject to their respective terms and policies, which we encourage you to review. The current third-party services include:
Apple / Apple App Store — Sign in with Apple, App Store payment and subscription processing, Apple Push Notification service (APNs), App Tracking Transparency. See Apple's terms and privacy policy.
Google (Firebase) — Authentication (Firebase Auth); Firestore database; Cloud Storage for generated audio; Firebase Analytics; Crashlytics. See policies.google.com/privacy.
Google (Gemini API) — Generation of session scripts and synthetic audio from your inputs. See policies.google.com/privacy.
Anthropic (Claude API) — Generation of session text and personalised suggestions from your inputs. See anthropic.com/privacy.
ElevenLabs — Text-to-speech synthesis of generated scripts. See elevenlabs.io/privacy.
PostHog — Anonymised product analytics to improve the Service. See posthog.com/privacy.
Superwall — Paywall rendering and subscription entitlement management. Does not store payment card data. See superwall.com/privacy.
Expo (EAS) — Over-the-air updates, push-token relay to Apple APNs, and EAS Hosting for our backend API routes. See expo.dev/privacy-explained.
Meta Platforms (Facebook SDK) — Advertising measurement (ATT-gated; anonymised/hashed conversion events only). See facebook.com/privacy.
Google Ads — Advertising measurement (ATT-gated; anonymised/hashed conversion events only). See policies.google.com/privacy.
12. License to the App
Subject to your compliance with these Terms, Rizzard grants you a limited, non-transferable, non-exclusive, non-sublicensable, revocable licence to download and use the App on a device you own or control, solely for your personal, non-commercial use. You may NOT:
Copy, modify, distribute, sell, lease, or sublicense the App.
Derive or attempt to derive the App's source code, algorithms, or underlying AI model parameters.
Reverse-engineer, decompile, or disassemble the App, except to the extent expressly permitted by applicable law (and then only after providing prior notice to Rizzard).
Transfer the App to third parties.
12.1 Apple App Store Licensed Application End User License Agreement (Apple EULA)
The following terms apply in addition to the rest of these Terms if you downloaded the App from the Apple App Store (the "Apple-Specific Terms"):
These Terms are concluded between you and Rizzard only, and not with Apple Inc. ("Apple"). Rizzard, not Apple, is solely responsible for the App and its content.
The licence granted to you for the App is limited to a non-transferable licence to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the App may be accessed and used by other accounts associated with the purchaser via Family Sharing or volume purchasing.
Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.
In the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.
Rizzard, and not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation.
In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Rizzard, and not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of any such intellectual property infringement claim.
You must comply with any applicable third-party terms of agreement when using the App.
Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
13. Intellectual Property
All Service content (including designs, software, pre-generated audio, trademarks, logos, names, graphics, and compilations) is owned by Rizzard or its licensors and is protected by copyright, trademark, and other laws. You may not copy, distribute, publicly perform, create derivative works of, or otherwise exploit Service content except as expressly permitted by these Terms.
13.1 User Content Licence
Content you submit (including Personalisation Data, inputs, journal entries, and reflections) remains yours. You grant Rizzard a worldwide, non-exclusive, royalty-free, sublicensable (to our processors only) licence to use, process, store, transmit, and display your content solely as necessary to operate, provide, personalise, and improve the Service for you, including by transmitting it to AI processors (Anthropic, Google Gemini, ElevenLabs, and others as disclosed in the Privacy Policy). This licence ends when your content is deleted, subject to any lawful retention obligations.
13.2 AI-Generated Content
AI-generated content (scripts and audio) is made available to you for personal, non-commercial use within the App for the duration of your subscription and the lifetime of your account. You may not redistribute, publicly perform, resell, or claim authorship of AI-generated content. You acknowledge that substantially similar or identical AI-generated content may be delivered to other users, and Rizzard retains any rights it has in AI-generated content as between you and Rizzard.
14. Copyright Infringement
If you believe any content in the Service infringes your copyright, please notify us at info@koily.app. For claims subject to the U.S. Digital Millennium Copyright Act, your notice should include:
Your physical or electronic signature.
Identification of the copyrighted work claimed to be infringed.
Identification of the material you claim is infringing and sufficient information to allow us to locate it.
Your contact details.
A statement that you have a good-faith belief that the use of the material is not authorised by the copyright owner, its agent, or the law.
A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorised to act on the owner's behalf.
Counter-notices may be submitted in accordance with DMCA procedures.
15. No Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, UNINTERRUPTED OPERATION, SECURITY, OR ACCURACY. RIZZARD DOES NOT WARRANT THAT THE SERVICE, AI-GENERATED CONTENT, OR ANY PART OF THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, OR THAT THEY WILL BE ERROR-FREE.
Where mandatory consumer-protection laws (for example, in the EU or UK) do not permit such exclusions, those exclusions do not apply and your non-waivable statutory rights are preserved.
16. Limitation of Liability
To the maximum extent permitted by law:
Rizzard is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of data, profits, goodwill, emotional distress, or business interruption, arising out of or related to the Service.
Rizzard's aggregate liability for all claims arising out of or related to the Service is limited to the greater of (a) the amount you paid Rizzard for the Service in the 12 months preceding the claim, or (b) fifty euros (EUR 50).
Rizzard is not liable for any damages arising from your reliance on AI-generated content for any purpose, including but not limited to health, psychological, financial, legal, or other decisions.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for gross negligence, wilful misconduct, fraud, or death or personal injury caused by our negligence. Your non-waivable statutory consumer rights (including those under EU and UK law) are preserved.
17. Indemnification
To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Rizzard and its officers, directors, employees, affiliates, agents, and licensors from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right (including intellectual property and privacy rights); or (d) content you submit. This indemnity does not apply to matters for which Rizzard is liable under mandatory law, and it does not affect your non-waivable consumer rights.
18. Termination
Rizzard may terminate or suspend your access to the Service at any time, with or without notice, for any reason, including violation of these Terms (subject to applicable consumer law). You may terminate your account at any time via App Settings or by contacting info@koily.app. Sections 2, 3, 8, 10, 13, 14, 15, 16, 17, and 21–28 survive termination.
19. EU and UK Consumer Protections
19.1 EU Right of Withdrawal
Under Directive 2011/83/EU (the Consumer Rights Directive), consumers in the EU generally have a 14-day right to withdraw from distance contracts for digital content. By accepting these Terms and requesting immediate access to the Service upon purchase, you expressly consent to the Service being provided before the end of the withdrawal period and acknowledge that you thereby LOSE your right of withdrawal once performance has begun, in accordance with Article 16(m) of the Directive.
19.2 UK Consumer Rights
Consumers in the United Kingdom have equivalent rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By requesting immediate access to the Service, you acknowledge that you thereby lose the right of withdrawal with respect to digital content, subject to those Regulations. Your rights under the Consumer Rights Act 2015 are not affected.
19.3 Germany – Consumer Arbitration (VSBG)
Rizzard OÜ is neither required nor willing to participate in dispute resolution proceedings before a consumer arbitration body within the meaning of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz, VSBG).
20. California Residents
Pursuant to California Civil Code § 1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. California residents' privacy rights under the CCPA (as amended by the CPRA) are described in our Privacy Policy. Rizzard does not sell personal information as defined by the CCPA.
21. Governing Law
These Terms are governed by the laws of Estonia, excluding its conflict-of-law provisions, regardless of your location. For consumers resident in the EU or UK, mandatory consumer-protection laws in your country of residence apply to the extent they provide stronger protection than Estonian law.
22. Jurisdiction
Subject to Sections 21 and 23, disputes arising out of or related to these Terms will be resolved exclusively in the courts of Tallinn, Estonia, and both parties submit to the jurisdiction of those courts. Consumers resident in the EU or UK retain the right to bring proceedings in the courts of their country of habitual residence where mandatory law so provides.
23. Dispute Resolution and Arbitration
For disputes seeking monetary relief, you and Rizzard agree to resolve claims through binding individual arbitration, except as provided below. THIS SECTION DOES NOT APPLY TO THE EXTENT PROHIBITED BY MANDATORY CONSUMER LAW APPLICABLE TO YOU.
Notice: The claimant must send a written Notice of Claim to info@koily.app or to Rizzard OÜ at the registered address in Section 29, including name, contact details, basis of claim, and the relief sought.
Settlement Conference: Within 30 days of the Notice, the parties will hold a good-faith settlement conference by phone or video. Individuals must attend personally; entities must send an authorised representative.
Arbitration Process: If no settlement is reached, arbitration will be conducted by a single arbitrator under the Rules of Arbitration of the International Chamber of Commerce (ICC), in English, seated in Tallinn, Estonia. The ICC is selected for its EU compatibility.
Small Claims: Claims within the jurisdiction of a small-claims court may be filed in that court instead.
Multiple Claims: If 25 or more similar claims are filed, ICC mass-arbitration rules will apply. No class or collective arbitration is permitted.
Opt-Out: You may opt out of arbitration by emailing info@koily.app with "Arbitration Opt-Out" in the subject line within 30 days of first using the Service.
Injunctive Relief: Either party may seek non-monetary relief (for example, injunctive relief to protect intellectual property) in any court of competent jurisdiction without arbitration.
24. Language
These Terms were written in English. Any translation is provided for convenience only; if any translated version conflicts with the English version, the English version controls, except where mandatory consumer-protection law in your jurisdiction requires otherwise.
25. International Use
The App is offered globally via the Apple App Store. By using the App, you agree to comply with all applicable local laws, including those relating to data protection (e.g., GDPR, UK GDPR, CCPA), consumer rights, and export controls. Rizzard makes no representation that the App is appropriate or available for use in all jurisdictions. You access the App at your own risk in jurisdictions where its use may be restricted.
26. Miscellaneous
Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Rizzard regarding the Service and supersede any prior agreements on that subject.
Severability: If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.
No Waiver: Rizzard's failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Assignment: Rizzard may assign these Terms or any rights or obligations under them, in whole or in part, without your consent (including in connection with a merger, acquisition, financing, reorganisation, or sale of assets). You may not assign these Terms without our prior written consent.
Consumer Rights: Nothing in these Terms affects your non-waivable statutory consumer rights, including under EU Directive 2011/83/EU, the UK Consumer Rights Act 2015, and applicable U.S. state laws.
Force Majeure: Rizzard is not liable for delays or failures to perform caused by events beyond its reasonable control, including natural disasters, pandemics, cyber-attacks, third-party service outages (e.g., Apple, Google, Anthropic, ElevenLabs, Superwall, Expo), war, civil unrest, or government actions.
Notices: Notices to Rizzard must be sent to info@koily.app. Notices to you may be sent to the email address associated with your account or posted in-App or on koily.app.
Successors: These Terms bind and benefit both parties and their respective successors and permitted assigns.
27. Acknowledgement
BY CREATING AN ACCOUNT OR OTHERWISE USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS, INCLUDING THE IMPORTANT NOTICES AT THE TOP OF THESE TERMS AND THE PROVISIONS IN SECTION 2 (NOT A MEDICAL SERVICE), SECTION 3 (SAFETY AND CONTRAINDICATIONS), SECTION 8 (AI-GENERATED CONTENT DISCLAIMERS), SECTION 16 (LIMITATION OF LIABILITY), AND SECTION 23 (ARBITRATION).
28. Updates to These Terms and the Privacy Policy
Rizzard may update these Terms or the Privacy Policy from time to time to reflect changes in our Service, legal requirements, or other legitimate reasons. Updated versions will be posted on koily.app/terms and koily.app/privacy, respectively, at least 7 days before taking effect, unless immediate effect is required by law. For material changes affecting your rights or obligations, we may provide additional notice (for example, via email or in-app alert) where required by law. Continued use of the Service after the effective date constitutes your acceptance of the updated Terms or Privacy Policy. If you do not agree to the updated Terms, you must stop using the Service.
29. Contact
If you have any questions or concerns about these Terms, please contact us at:
Rizzard OÜ
Narva mnt 5
10117 Tallinn
Estonia
Email: info@koily.app
Website: koily.app